TERMS AND CONDITIONS FOR USE OF THE STILIO PLATFORM

1.1. Please read these Terms and Conditions for use of the STILIO platform (the "Terms") carefully before using the platform. By accessing and using the platform, you confirm that you have read and understood the Terms, that you accept them, and that you undertake to comply with them.

1.2. If you do not accept the Terms, you will not be able to use the platform.

1.3. Certain services may be subject to specific conditions, which can be consulted before using the relevant service and which, in the event of a conflict, shall prevail to the extent strictly necessary.

2.1. The platform is operated by STILIO DIGITAL LIMITED LIABILITY COMPANY ("STILIO"), a legal entity registered in the Republic of Moldova, IDNO 1022600029811, with its registered office at MD-2044, Chișinău municipality, 17 Mihail Sadoveanu St., office 249A.

For any communication regarding the platform: e-mail [email protected]. For matters concerning data protection: [email protected]

3.1. Throughout these Terms, the terms below have the following meaning:

a) "Platform" — the STILIO web and mobile application, available at stilio.md and on affiliated domains/subdomains;

b) "User" — any person who accesses the platform for the purpose of browsing, booking, or purchasing services;

c) "Partner" (business account) — a salon, specialist, or other natural/legal person holding a business account for promoting and managing their own activity on the platform;

d) "Salon" — the provider of beauty services who offers their services for booking on the platform;

e) "UGC" — user-generated content (opinions, comments, reviews);

f) "Applicable Data Law" — Law No. 195/2024 on the protection of personal data and, for users from the European Union, Regulation (EU) 2016/679 (GDPR).

4.1. The main function of the platform is to intermediate bookings for beauty services offered by Partners, as well as to provide Partners with tools for managing appointments and their relationship with clients.

4.2. STILIO acts as an intermediary (booking agent) on behalf of the Salons. Beauty services are provided by the Salons, not by STILIO.

4.3. STILIO may extend, modify, or replace the platform's services as the platform evolves.

5.1. In relation to the data of Partners, of visitors, and for its own marketing purposes, STILIO acts as a controller.

5.2. In relation to the data of clients that the Partner enters and manages through the platform, STILIO acts as a processor, and the Partner is the controller. This relationship is governed by the Data Processing Agreement (DPA), which forms an integral part of the contractual relationship with the Partner (Art. 7.2).

5.3. Details regarding the processing of personal data are set out in the Privacy Policy, the Cookie Policy, the DPA, and the List of Sub-processors, available on the platform.

6.1. Basic access to the platform is free, with a limited set of features. Additional features may be accessed through subscriptions (Art. 10).

6.2. STILIO may suspend, modify, or temporarily interrupt the platform, in whole or in part, without prior notice, and shall not be liable for its unavailability.

7.1. To use certain features, the User/Partner must register, providing accurate and complete information and accepting the Terms and the Privacy Policy.

7.2. When registering a business account (Partner), in addition to the Terms and the Privacy Policy, the Partner also accepts the Data Processing Agreement (DPA), which applies to all Partners, regardless of the plan chosen (free or paid). Acceptance is carried out electronically, and proof of acceptance (date, version) is retained by STILIO.

7.3. The User is responsible for the confidentiality of their login credentials and shall promptly notify STILIO in the event of unauthorized use of their account.

8.1. The platform is intended for persons with full legal capacity. An account may only be created by persons who have reached the age of 18 (eighteen) years.

8.2. Where services are intended for a minor, the booking and the provision of the necessary information is carried out by the legal representative (parent/guardian), who assumes responsibility for the data communicated on behalf of the minor.

8.3. The processing of minors' data is carried out in accordance with the Applicable Data Law, including the requirements regarding the consent of the legal representative, where this is the legal basis for the processing.

8.4. If STILIO becomes aware that an account was created by a minor in breach of this article, it reserves the right to suspend or delete the account.

9.1. It is prohibited to use the platform for: introducing harmful programs (viruses, trojans, etc.); obtaining unauthorized access to the platform's servers or databases; disrupting the service through cyberattacks; creating accounts with false information or impersonating another person's identity.

9.2. Breach of this article may result in the suspension or cancellation of accounts, without reimbursement, as well as civil or criminal liability under the law. STILIO may cooperate with the competent authorities.

10.1. The User may publish reviews of services, provided they are truthful, accurate, and free of offensive language.

10.2. STILIO may refuse to publish or may remove content that violates the Terms or that is offensive, defamatory, unlawful, or false, without being liable for this decision.

10.3. Opinions belong to their authors, not to STILIO. The author's e-mail address is not published. Reports of inappropriate content should be sent to [email protected].

11.1. STILIO charges fees only for the subscriptions offered to Partners. The list of subscriptions is available at https://stilio.app/en/pricing.

11.2. Main conditions: subscriptions are offered for a limited period; payments are non-refundable after purchase, except as provided by law; recurring payments may be included, which the User may stop at least one month before expiry; payments are processed through MAIB; STILIO does not store full card details (card number, expiry date, CVV); in the absence of funds, the account switches to the free version after a 7-day grace period.

11.3. Purchases made through the Apple App Store / Google Play are handled by those platforms in accordance with their own terms; refunds must be requested directly from them.

12.1. The platform's content (design, text, images, code, trademarks, names) is protected by intellectual property rights belonging to STILIO or its licensors and may not be used, reproduced, or transmitted without the prior written consent of STILIO.

12.2. The User warrants that they hold the rights to the content they publish and grants STILIO a limited license to publish and moderate that content.

12.3. Automated data extraction (scraping) and the insertion of unauthorized hyperlinks are prohibited.

13.1. STILIO processes personal data in accordance with Law No. 195/2024 and, for users from the European Union, with the GDPR.

13.2. Details regarding the categories of data, purposes, legal bases, recipients, transfers, and retention periods are set out in the Privacy Policy, the Cookie Policy, the Data Processing Agreement (for Partners), and the List of Sub-processors, published on the platform.

13.3. The data subject benefits from the rights provided by the Applicable Law (access, rectification, erasure, restriction, portability, objection) and may exercise them at [email protected]. They also have the right to lodge a complaint with the National Center for Personal Data Protection (CNPDCP).

13.4. Consent, where it constitutes a legal basis for processing (e.g. marketing, non-essential cookies), is requested separately from acceptance of the Terms and may be withdrawn at any time, as easily as it was given. Accepting the Terms by continuing to use the platform does not constitute consent to the processing of data.

14.1. Certain services may require the User to communicate to the Salon information about relevant allergies or medical conditions. This information constitutes a special category of data and is provided by the User on their own initiative, to the Salon, acting as controller.

14.2. STILIO does not request such data and, where applicable, processes it only technically, as processor for the Partner, in accordance with the DPA.

14.3. The User's failure to communicate relevant health information relieves STILIO and the Salon of liability only to the extent that the resulting harm actually stems from the relevant health information that the User failed to communicate.

15.1. Services bookable through the platform are sold by Partners, not by STILIO. STILIO handles the organization of the booking and, in some cases, the management of related payments.

15.2. When a booking is made, two contractual relationships arise: (a) between the User and STILIO, regarding the booking and payment, governed by these terms; and (b) between the User and the Salon, regarding the actual provision of the service.

15.3. An appointment may be cancelled directly through the platform. The deadline by which cancellation may be made free of charge is set by each Salon in its own settings and is displayed at the time of booking; this may be up to one hour before the appointment time. Cancellation made within this period does not incur any costs.

16.1. STILIO publishes the information provided by Partners and is not liable for the quality, results, or compliance of the services provided by the Salons.

16.2. To the extent permitted by law, STILIO is liable only for its own actions related to the operation of the platform and is not liable for the services provided by the Salons, nor for the obligations incumbent on Partners as data controllers. STILIO is not liable for indirect damages, loss of profit, data, or opportunities. Nothing in these Terms limits or excludes liability that, under the law, cannot be limited or excluded.

17.1. The party affected by an event of force majeure — unforeseeable, uncontrollable, and unavoidable — is released from liability for the duration and to the extent of its effects.

18.1. STILIO may amend the Terms by publishing the updated version on the platform, indicating the effective date. Minor changes take effect upon publication.

18.2. For changes that significantly affect users' rights and obligations, STILIO will inform users in advance, by e-mail or by notification within the platform, with a reasonable period of notice before the effective date.

18.3. Continued use of the platform after the changes take effect constitutes acceptance of the contractual amendments, without affecting the separate consent regime for data processing (Art. 13.4).

19.1. These Terms are governed by the laws of the Republic of Moldova. Disputes shall be settled amicably, and failing an amicable solution, by the competent courts in Chișinău.

19.2. For users resident in the European Union (including Romania and Italy), these Terms do not affect the mandatory consumer protection rights recognized by the applicable law of their state of residence, which apply in addition to these Terms.

20.1. These Terms apply to the domains https://stilio.md, https://stilio.ro, https://stilio.app, and all affiliated subdomains.

21.1. Communications should be sent to [email protected]. For matters concerning personal data: [email protected].

Last updated: 23 August, 2026